Frequently Asked Questions
General Questions
1. What is Mparel?
Mparel is a clothing brand that empowers individuals through fashion. Our name is a fusion of "empowered" and "apparel", reflecting our commitment to self-expression and confidence.
2. How do I contact Mparel?
You can reach us through our website's contact form or by emailing us at contact@mparel.com We're also available on social media platforms.
3. What are your business hours?
Our customer service team is available to assist you Monday through Friday, 10am to 5pm IST through WhatsApp.
Ordering and Payment
1. How do I place an order?
To place an order, simply browse our collection, add your desired items to the cart, and follow the checkout process.
2. What payment methods do you accept?
We accept UPI Payments, all major credit/debit cards (Visa, Mastercard, Amex, etc.), net banking, and popular digital wallets (Paytm, Google Pay, etc.).
3. Can I cancel or modify my order?
Please contact us immediately if you need to cancel or modify your order. We'll do our best to accommodate your request.
Shipping and Delivery
1. What is your shipping policy?
We strive to ship all orders within 24-48 hours. Delivery times vary depending on your location.
2. How can I track my order?
Once your order is shipped, you'll receive an email with tracking details.
3. What are your shipping rates?
Our shipping rates vary depending on the location and weight of the package. You can estimate shipping costs on our website during checkout.
4. Do you ship internationally?
No. we are shipping only PAN India at present.
Returns and Refunds
1. Can I return or exchange an item?
Yes, you can return or exchange an item within 7 days of delivery. Please refer our return policy for details.
2. How do I initiate a return or exchange?
Contact us through our website or email, and we'll guide you through the process.
1. What is your refund policy?
Refunds will be processed within 7-10 business days after receiving the returned item.
2. Can I get a refund if I've worn the item?
No, we only accept returns for unworn items with their original tags intact.
Product and Sizing
1. What kinds of clothing do you offer?
We offer a wide range of T-shirts for Men, women, kids. we will bring in more products to our collections soon.
2. How do I know which size to choose?
Please refer to our size chart, which can be found on each product page.
3. What is the quality of your clothing?
We use high-quality materials and construction methods to ensure our clothing is comfortable, durable, and long-lasting.
Account and Login
1. Do I need to create an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to save your information for future orders and track your order history.
2. I forgot my password. How can I reset it?
Click on the "Forgot Password" link on our login page, and follow the instructions to reset your password.
Miscellaneous
1. Do you offer discounts or promotions?
Yes, we occasionally offer special discounts and promotions. Follow us on social media or sign up for our newsletter to stay updated.
2. Can I purchase gift cards?
Yes, gift cards are available for purchase on our website.
3. How do I care for my Mparel clothing?
Please refer to the care label on your garment for specific instructions. Generally, we recommend machine washing in cold water and line drying.
4. Do you have a physical store?
No, we are an e-commerce only brand. However, we're working on partnering with local retailers to offer our products in-store. Stay tuned for updates!