Exchange & Return Policy
At Mparel, we believe your style journey should be effortless. That's why we offer a customer-friendly
exchange and return policy for a truly empowering shopping experience.
exchange and return policy for a truly empowering shopping experience.
What can be exchanged or returned?
You can exchange or return any unworn, unwashed, and undamaged Mparel clothing item purchased
from our website (www.mparel.com) within 7 days of receiving your order.
returned products are subject to quality check.Items that cannot be exchanged or returned:
* Items that have been worn, washed, or damaged
*Items without original tags attached
*Items purchased on sale or clearance
How to Exchange or Return an Item:
*Login to your account on mparel.com
*Go to your orders page and look the product you wish to return and exchange.
*Proceed further either to return or exchange as you wish.
Exchanging for a Different Size or Style:
*If you'd like to exchange for a different size or style, simply mention your desired size or style preference in your email.
*Based on availability, we'll guide you through the exchange process.
Returning for a Refund:
You will be responsible for the cost of return shipping. We recommend using a trackable service for your own protection.
Return Shipping:
You will be responsible for the cost of return shipping. We recommend using a trackable service for your own protection.
Processing Time:
*Once we receive your returned item(s) and confirm it meets the return criteria, your exchange or refund will be
processed within 5-7 business days.
processed within 5-7 business days.
*You'll receive a notification email confirming the exchange or refund.
Exchanges:
We'll ship your exchanged item(s) free of charge within India.
Refunds:
The refund will be issued to your original payment method.
Contact Us:
For any questions or assistance regarding our exchange and return policy, feel free to reach out to our customer service team:
Reply to your order confirmation email
Email: support@mparel.com
We're here to empower you with a seamless clothing experience!!
Shop with confidence at Mparel!